E-LEARNING

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The 5 Ps of Call Center Excellence

Type: eLearning Course

Tools Used: Articulate Storyline 360

Client: Personal portfolio piece


This course provides learners with easy to remember tips for improving customer service in a call center environment.


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Your Rights Under the ADA

Type: eLearning Course

Tools Used: Articulate Rise 360

Client: Personal portfolio piece


This brief course provides learners with information on job accommodations available to employees under the Americans with Disabilities Act.


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Recognizing and Avoiding Phishing

Type: Microlearning Course

Tools Used: 7Taps

Client: Personal portfolio piece


This is my entry for the 7Taps Micro-course contest.

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AP English Language & Composition

Type: eLearning Course

Tools Used: Canvas LMS

Client: Suffolk Public Schools


This is a sample of the AP English Language & Composition course I created for the 2020-2021 school year.