Auto Loan Deficiency Account FAQ

Type: Infographic

Tools Used: Adobe Illustrator

When the company acquired its first auto deficiency debt portfolio in several years, collectors suddenly needed to navigate new customer interactions that explained unfamiliar loan scenarios without defaulting to the jargon found in the dense company policy documents. The resulting infographic translated a text-heavy job aid into call handling verbiage written in a way that both collectors and customers could understand. The design format was highly successful with departmental leadership, serving as the blueprint for a continuous series of quick-reference infographics requested to support floor operations. 

Workplace Accommodations for Employees with Idiopathic Hypersomnia

Type: Infographic

Tools Used: Adobe Illustrator

Idiopathic Hypersomnia (IH) is a poorly-understood sleep disorder that can affect an employee's performance in the workplace. Employers can accommodate employees with IH with just a few easy-to-implement strategies.